At our Salon, we strive to provide exceptional services and ensure every client leaves feeling satisfied with their experience. In the rare event that you are not completely happy with your service, please contact the salon within 7 days of your appointment to discuss your concerns.
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We highly value open communication and encourage our clients to speak up while in the salon if they have any concerns. This allows us to address the issue immediately and find a resolution. We also take pride in our thorough consultation process, but we urge you to be as detailed as possible in expressing your desired outcome to avoid any miscommunication.
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Please note that we do not offer refunds or free redo services for a change of mind after your service is completed. However, for any concerns raised within 7 days, we will review the consultation form signed by you or alternatively discuss your concerns with the stylist and invite you for an assessment to determine the best course of action. Any necessary redo services will be provided at no cost to you.
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Your satisfaction is our top priority, and we are committed to finding a solution that meets your needs. Thank you for choosing our salon, and we look forward to ensuring your hair happiness.