At our salon, we are committed to providing high-quality hair services to our valued clients. In line with this commitment, we have implemented a Poor Product Use Policy to ensure the safety and integrity of our services.
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We understand that you may have preferences for certain hair products or brands. However, we kindly request that you refrain from using unprofessional or inferior quality products on your hair, as this may impact the outcome of your service. This includes products that may have harsh or unknown chemical ingredients.
If you have been using such products, we require you to undergo an in-salon cleansing treatment prior to any colouring services. This is necessary to ensure that your hair is free from any residue or build-up that may interfere with the colouring process.
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In certain situations, depending on the extent of the product use and its effects on your hair, we reserve the right to refuse to colour your hair or provide an alternative. This is to protect the health and wellness of your hair and ensure the best results possible.
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We also want to bring to your attention that poor quality water usage, such as from tanks, overseas sources, salt water, or chlorinated water, can also have a detrimental effect on your hair. If you have been exposed to these types of water sources, we ask that you inform us prior to your appointment so we can take the necessary precautions.
Please understand that this policy is not to inconvenience you, but rather to maintain the standards of our salon and the quality of our services. We take this matter seriously and expect honesty from our clients in providing us with accurate information. We cannot stress enough the potential risks of chemical reactions that may occur if this policy is not followed.
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Thank you for your understanding and cooperation in ensuring the safety and success of your hair services at our salon. We look forward to providing you with the best care and results possible