At our salon, we are committed to providing high-quality hair services to our valued clients. In line with this commitment, we have implemented a Poor Product Use Policy to ensure the safety and integrity of our services.
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We understand that you may have preferences for certain hair products or brands. However, we kindly request that you refrain from using unprofessional or inferior quality products on your hair, as this may impact the outcome of your service. This includes products that may have harsh or unknown chemical ingredients.
If you have been using such products, we require you to undergo an in-salon cleansing treatment prior to any colouring services. This is necessary to ensure that your hair is free from any residue or build-up that may interfere with the colouring process.
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In certain situations, depending on the extent of the product use and its effects on your hair, we reserve the right to refuse to colour your hair or provide an alternative. This is to protect the health and wellness of your hair and ensure the best results possible.
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We also want to bring to your attention that poor quality water usage, such as from tanks, overseas sources, salt water, or chlorinated water, can also have a detrimental effect on your hair. If you have been exposed to these types of water sources, we ask that you inform us prior to your appointment so we can take the necessary precautions.
Please understand that this policy is not to inconvenience you, but rather to maintain the standards of our salon and the quality of our services. We take this matter seriously and expect honesty from our clients in providing us with accurate information. We cannot stress enough the potential risks of chemical reactions that may occur if this policy is not followed.
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Thank you for your understanding and cooperation in ensuring the safety and success of your hair services at our salon. We look forward to providing you with the best care and results possible
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Return Policy
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Hair Care Products: At Allure Salon and Spa, we want you to be completely satisfied with your purchase. If you need to return a hair care product, please note the following: Eligibility: Returns are accepted within 14 days of purchase. Condition: Products must be unopened, unused, and in their original packaging. Process: To initiate a return, please contact our customer service team with your order details. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping service. Gift Cards:Our gift cards are non-refundable and cannot be exchanged for cash. However, if you have any issues with a gift card, please contact our customer service team for assistance.
Contact Us: For any questions or to initiate a return, please reach-out to our customer service manager at maria@alluresalonspa.com.au, call us at [03 59756266] or contact us via our website on https://www.alluresalonspa.com.au/contact . We're here to help and ensure your experience with Allure Salon and Spa is a positive one.