The Front of House Salon Sales course is designed to equip learners with the essential skills and professional knowledge needed to deliver exceptional customer service and support salon operations from the front desk. This course focuses on creating a welcoming and efficient salon environment, ensuring every client receives a premium experience from the moment they arrive to the time they leave.

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Learners will develop confidence in greeting and preparing clients for a range of salon services, maintaining professional communication as part of a cohesive salon team, and ensuring all tools, equipment, and work areas are organised and maintained to the highest hygiene and presentation standards.

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A strong emphasis is placed on the business and sales aspects of the salon environment. Learners will gain knowledge in owning the sales desk, managing appointment systems, and handling client records with accuracy and discretion. The course also covers techniques to sell to the retail customer, including product knowledge, upselling, and customer relationship building, as well as the skills required to conduct salon financial transactions efficiently and securely.

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By the end of the course, participants will be able to deliver professional front-of-house service that enhances client satisfaction, supports salon productivity, and contributes to increased retail sales and overall business success.

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Key Learning Outcomes:

• Greet and prepare clients for salon services in a professional and welcoming manner

• Communicate effectively as part of a salon team to ensure smooth operations

• Maintain and organise salon tools, equipment, and work areas to meet hygiene and safety standards

• Manage and “own” the salon sales desk with confidence and professionalism

• Apply sales techniques to promote and sell salon products and services

• Accurately conduct salon financial transactions and maintain client records

 

Ideal for:
Aspiring salon receptionists, front-of-house coordinators, and hairdressing professionals seeking to strengthen their customer service and sales skills in a salon environment.